Friday, 15 August 2014

Bad Experience at Vain Beauty for Eyelash Extensions

This is not an ad or a sponsored post, I paid for my eyelash extensions myself. Just wanna share about my experience with the shop since there are almost no (recent) reviews online. Also, all photos are taken with my phone's front camera so they are kind of blur, didn't bring my camera along since I didn't intend to review it initially, but they are so bad that I have to share about them.

I've been a fan yet not a fan of eyelash extensions. I mean, don't you just have a love hate relationship with them? They can make us look much prettier without make up, but they are so troublesome to take care of and quite expensive (since it doesn't last long on me)! Over the years, I'll do my lashes once in a while when I'm in the mood. Sometimes I pay for myself, sometimes sponsored, sometimes I buy groupon..


So I was really in the mood to do my lashes a month back, and I started researching on which shop I should go to. There are not enough proper reviews for eyelash extensions online, and forums are pretty dead too. Tough job man! If only I have an eyelash extensions sponsor haha! (just joking) Lots of shop have very little or mixed reviews.. And some shops are charging very high prices, yes over a hundred!

I actually decided on a new shop in the city, they charge $100+ usually and but they have a promo for first-timers at $68. Too bad for me, they're fully booked until 2 weeks later and I don't want to wait that long. I don't know if they are fully booked because they are really good or because they sold groupon vouchers earlier on this year?

So back to doing research again, I decided on Vain Beauty because of @yankaykay's constant recommendation on instagram, her lashes look pretty nice! Plus she has a discount code for her readers, $42 is considered pretty cheap for eyelash extensions nowadays haha.

So here's my summary if you can't be bothered to read my full story..
You pay for what you get, get your eyelash extensions done at Vain Beauty at your own risk. Mehs.

So, I gave them a call in the afternoon to clarify about the price (and kay kay's promo), type of extensions, how long they will take to finish doing the set (because ykk said that they are very fast) and asked if they have any slots available in the next few hours. They say yes, and I can come down at any time I want. I told them I'll be there at 5.30pm, they didn't ask for my name or contact number.

Here's the shop..


I was late for 15 minutes, nobody called to check if I'm coming. When I reached the store, it was empty and they asked me what I want to do, I said that I called earlier and I want to do eyelash extensions. The china staff lazily ordered the indian lady in the shop to bring me to the bed. I guess it is pretty obvious that they didn't even note down my appointment???!!

The indian lazy brought me to the bed and asked me to lie down. LOOK AT THE BED. So dirty please! And unlike at other beauty saloons, they don't cover you with the blanket, you have to do it yourself. Fine, the blanket issue is nothing much.. But the bed is so gross!!!! Ykk promoting a shop with such disgusting beds?


I laid down and the indian lady started pasting the tapes below my eyes, this part is pretty uncomfortable but it is like that at other shops too (in my experience). She asked me what type of lashes I want to do, I said similar to ykk's, lash by lash and I want them to look natural. She told me she'll be doing 10mm for me, as it is quite a natural length. I think she put the 10mm lashes on my bed. My eyes were closed already so I can't see anything.

Suddenly, the person who's going to do my lashes became a china lady, she asked me what I wanted to do again and I think the indian lady told her what I want to do. And she got started.. I was pretty annoyed by the change because I didn't see the face of the person who was doing my lashes. I mean, don't you feel insecure if you don't even know who is doing your lashes?

Anyway, she started putting one or two lashes on my left eye and a customer walked in.. The customer sounded like a foreigner, I'm not sure if she's an indonesian or flippino.. And here's her conversation with the china woman who just started on my extensions..

Customer: I want tighten my eyelash..
China woman: You want to touch up? Or do new one?
Customer: I did this at other place..
China woman: Let me see.. *pauses a while* Where you do? How much you do? $200? $300? 
Customer: About there I can't remember.. 
China woman: So you want to do new set?
Customer: Yes..
China woman: Okay, $150 can? 
Customer: $100 can? 
China woman: $120?
Customer: Okay..
Okay. You wait ah. *go get colleague to do extensions for this customer*
Firstly, she started on my extensions already and she went to discuss other stuffs with a walk-in customer? I remember there were quite a few staffs when I entered the shop, why don't they serve the customer instead since this china woman is supposed to be doing my lashes. So unfocused and unprofessional seriously! Can you imagine lying down there with your eyes closed and the staff who's supposed to serve you start negotiating a price with another random stranger who walked into the shop right beside you? WTF.

Secondly, did that china woman rip-off that foreigner?! I wasn't sure if they were talking about eyelash extensions or other beauty services that cost hundreds initially. But this foreigner lady laid down on the bed beside mine, and I opened my eyes a little to peek a while later (when that china woman went away to do other stuffs again) to see the foreigner getting her lashes done too. From the conversation that I heard, this china woman was totally trying her luck to see how much the foreigner paid for her previous eyelash extensions, and then charging her a "lower" price than that price. I clearly know that Vain Beauty only has $30, $50 and $60 eyelash extensions because I read people's review online and also called to ask about the different types of extensions and their prices. So $150? $120? Flexible pricing? Hah.


Anyway, back to doing my lashes again. I tried talking to her to find out her name and experience in doing eyelash extensions. I think she's called Wei Wei, I can't remember but definitely she's a china lady with WW for her initials and both the Ws are the same word. She said she has been with Vain Beauty for a few years. Well, that was the only way I can feel more comforted at that point of time... At least she has a few years a experience, I told myself.

Midway, some more walk-in customers came and she paused to ask them what they want to do and to wait. Maybe 2 or 3 more I guess.. (This is considered small case already, haiz.)

Then, someone called. I think she handles the shop's mobile or something? She answered the phone, and from her reply, the person on the line seem to be asking for another staff who's at the other VB's shop in FEP. WW tried to answer the person's questions for quite a while and in the end, she left to pass the phone to another staff from the other shop. WTF seriously. This took quite a bit of time? 5-10 minutes I guess? Did I seriously pay to lie down there and wait for her to entertain all the other customers?

I know of shops such as Lolita New York at Marina Square which does Novalash extensions, where their staffs pay 100% attention to the customer and calls are all transferred to voicemail so that there is minimum distraction. What about Vain Beauty? Answering the phone and talking for minutes, then leaving the customer to go to the other shop? Seriously.

After this she kind of got the job done pretty fast, expecially on my second eye. But when I check my lashes after getting home, the second eye was done more badly then the first eye. I mentioned that I did single strand lash by lash extensions, so each one extension should be attached to one of my eyelash only. I noticed that the glue kind clumped and many lashes/extensions are stuck together near my skin, this is not lash by lash anymore please, most of them are stuck together like a falsie. 

Also, I had to hold the mini fan there to blow the glue on my lashes and wait for them to dry. I think I laid there for super long and nobody told me I am done already. ZZZZZZZZ. I don't know how long because my eyes were closed but I know it was too long for sure, since I did lash extensions quite a few times before.


Finally done after an hour, after all that waiting.. Before the tape is removed.. To be honest the extensions looked nice when my eyes are closed.


And I was really glad they didn't glue my eyes shut, and that their glue don't stink or sting my eyes.

With my eyes opened after I left the shop. I'm sorry the photos are so blur because they're taken with my phone's front camera.. I was just selfie-ing and didn't think that I would be using these photos on my blog..


Trying my hardest to open my eyes here.. At least I look like I have eyeliner on?


Just see the droopiness..


Not curly enough.. You can see that it droops downwards before curling up again..


Also, can you see the bits of glue clumps sticking my lashes together? This is a lot worse in real life I swear...... Not lash by lash anymore thanks to her horrible skills.. Totally defeats the purpose of getting single lash by lash extensions right? Since they are all clumped together...


Last photo..


Oh, and all my extensions were gone after one week?! Isn't that too freaking fast? All my past extensions lasted me for 2 weeks at least, and I feel that 2 weeks is pretty short too. One week?!

One strand dropped on the first night, and more dropped in the following days. And guess what, they dropped in bunches because that china woman clumped the glue together. Horrible skills... To be honest, I plucked some off myself.. But that was because those lashes were half-dropping already, many of them to be exact. I didn't want these loose lashes to poke into my eye and cause me infection or what-not, I'm sure anyone in the right mind will try to pluck them off since they pose a risk to our eyes and are not visually pleasing, dangling loosely in random directions.

And I don't know why but the glue is "pluckable". I was able to pluck the extensions out without plucking my own lashes, doesn't this mean that the glue is too lousy? When I tried to pluck out the extensions that I did at other shops in the past, I can't get the extensions out without plucking my own eyelash. I don't know what kind of glue Vain Beauty uses, but it is definitely horrible. ZZZZZZZZ.

By the way, my friend also went for eyelash extensions at Vain Beauty after I did my set. Her experience was not as bad as mine, but her extensions didn't last well too. She does eyelash extensions frequently, and she told me that VB's dropped a lot faster than the set that she did at CP previously.

So here's the overall summary:

Look/effect: Okay if you're not picky. Saggy, not curly enough, only look like you have eyeliner on from the front.
Quality of extensions: Ok. Not super soft but at least they are pretty lightweight.
Lasting: No. All the extensions were gone after ONE week.
Skill: Inconsistent, but bad overall.
Service: Bad. Staff is not focused and I witness her rip-off a foreigner. How unethical.
Ambience: Bad. Small, cramped, noisy and dirty.
Location: Pretty convenient in town at far east plaza.
Price: Cheap. I think no where else charges less than $42 for single strand lash by lash extensions, but you pay for what you get.

Will I go back again?

No. Unless I need it urgently, and only need to look good for a day or two only. But then... I guess pasting a pair of falsies is cheaper and faster in this case?

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